Company: Alfa
Website: www.alfakpo.com
Eligibility: BE/BSc/MCA/MSc
Experience: 0 - 2 yrs
Location: Mumbai
Job Role: Customer Service Representative
JOB SUMMARY:
Company Profile:
Alfa makes life better for companies of all shapes and sizes – from one man bands to large multinationals. We help you Unlock profits – by streamlining your business processes, ease the management of your business & reduce your operating costs!
Job Description:
Excellent Communication skill (verbal and written)
- Major work is back office, data, Internet research related
- Work directly with clients from all over the world
- Effectively communicate with clients via telephone and email.
- Work on excels, power point presentations, word documents.
- Develop and maintain effective
work relationship with clients. - Take accurate
enquiry details fromclient . - Understand the work requirement of client and communicate effectively.
- Maintain an effective tracking system of all enquiries.
- Data research, data mining, data entry and use of CRM is a plus.
- Provide a weekly schedule of planned activities to team leader.
- Record, monitor and assess results of referred enquiries.
- Represent company in a professional manner at all times.
- Candidate should be able to do inbound and outbound calling.
Qualification: Any Graduate
Shift: Night Shift (Drop facility till door will be provided)*
(For Only Female)
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